About Us

We support participants across the entire Perth metropolitan area, from Joondalup to Mandurah. Our mobile support teams can travel to your home or preferred community location.

While we cannot approve applications, we can guide you through the access request process, helping you gather the necessary medical evidence and documents for the NDIA.

Registered providers, like us, are audited by the NDIS Commission for safety and quality. We can support all participants, including those who are NDIA-managed, Plan-managed, or Self-managed.

We provide extensive Core Supports including assistance with daily personal activities (showering, dressing), household tasks (cleaning, meal prep), and transport to community appointments or social events.

We strictly follow the NDIS Pricing Arrangements and Price Limits. We do not charge above the scheduled limits, ensuring your funding is used fairly and transparently.

Provider travel is claimed only when permitted by the NDIS Price Guide. We always discuss and agree upon any travel charges with you before services commence.

We follow the NDIS cancellation policy. Short-notice cancellations (typically less than 2 clear business days) may incur a fee to cover the support worker’s scheduled time.

Generally, no. Core funding is for daily support (staffing/transport), while Capital funding is for equipment or home modifications. NDIS rules prevent swapping funds between these specific categories.

Simply contact our Perth team. We will arrange a "Meet and Greet" to discuss your goals, sign a Service Agreement, and match you with the right support workers.

It is a written contract outlining the supports we will provide, the costs, and your rights. It protects you and ensures we deliver exactly what was promised.

Yes, "Choice and Control" is central to our service. We try to match workers based on your personality, cultural preferences, and interests to ensure a comfortable relationship.

You have the right to change workers at any time. Just let our management team know, and we will arrange a replacement who better suits your needs.

Yes. All staff undergo rigorous checks, including NDIS Worker Screening, police checks, and First Aid training. We also provide ongoing training on disability-specific needs.

Yes, you can switch providers at any time. We support a smooth transition and will never lock you in or penalize you for exercising your right to choose.

We welcome feedback to improve. You can contact us anonymously or directly. If unsatisfied, you can also report concerns directly to the NDIS Quality and Safeguards Commission.

Yes, we provide 24/7 support, including weekends and public holidays. Please note that NDIS rates are higher during these times, as reflected in the Price Guide.

We adhere to strict Australian privacy laws. Your personal information is stored securely and only shared with your consent or as required for your direct care coordination.